Instrument Used: TOC-L
Chief Chemist, TIC-Laboratory
Sembcorp Industries Ltd.
Good morning, Mr. Liew. It has been two years since we met last. I am glad to see you again.
Now you have a new laboratory, don't you?
Now, Mr. Liew, please tell me about what you are doing in this laboratory.
I heard that Sembcorp has a contract with most of the industries on this island. Indeed, I saw your facilities a lot on the way here. Now, what kind of analyses are you doing with your TOC analyzer?
That is why we have been using more than 20 SHIMADZU TOC analyzers, both laboratory type and online type.
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It is interesting to hear, Mr. Liew. I do thank you very much for having used that many SHIMADZU TOC analyzers. Could you please tell me the reason why you chose our TOC analyzer?
The first one is the robustness of the SHIMADZU TOC analyzer, and the second is a good organization of after service. Due to these two strong reasons, we came to trust your TOC analyzer.
I see. Thank you for your compliments. In fact, SHIMADZU Singapore has been making a lot of effort to improve its customer support. We have a warehouse, where we always keep consumables and spare parts on stock to minimize the time for delivery.
By the way, do you have any requests to SHIMADZU in general or about the SHIMADZU TOC analyzer?
Let's say we want the re-calculation function of peak signal, for example. We sometimes want to modify peak detection parameters in very low TOC measurements. Other than that, heavy-duty combustion tube and high-TN measurement capability would also be helpful to us.
Thank you for these informative comments, Mr. Liew. In fact, we now have a solution for combustion tube. Let me give you the information in detail later.
Thank you so much. It was nice to talk to you, Mr. Liew. I hope to come to Singapore and see you again.
SHIMADZU (ASIA PACIFIC) PTE LTD.