Product

Production

Shimadzu’s testing machines are designed and produced primarily at the Murasakino Factory in Kyoto, Japan. Aiming for even greater customer satisfaction, our goals are to reduce product defects to zero and to shorten lead times, without compromising our ideal of continuous improvement.

Global Support

Customer support centers have been set up to provide worldwide coverage, with our primary locations being in Japan and the United States. In addition to sales-related activities, comprehensive customer support is provided from these locations, including consulting for selecting the most suitable products, and post-purchase training and education.

Moreover, pertinent information collected worldwide is shared via these offices, establishing a system of support where customer’s instrument and service requests are handled seamlessly and in a timely manner. Additionally, ongoing factory training ensures that service and product quality is maintained and improved throughout Shimadzu's global network. A system where Shimadzu engineers in each country can exchange information enables them to respond in the most efficient and knowledgeable manner to customer requests.