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Shimadzu Review 78[3・4] (2021)
User experience (abbreviated “UX”) refers to what users experience when they use a product or service. To ensure users are satisfied with products and services, in recent years it has become important to consider not only the functionality and performance of products and services, but also consider the behavior, feelings, and other experiences of users. The approach is intended to offer optimal user experiences rather than physical products. To implement that approach, companies must listen to user feedback, survey actual usage circumstances, and understand what users truly want to accomplish. This article describes the UX improvement process at Shimadzu Corporation and an example of a longterm field study during development of a urine volume measurement device.
Product Design Unit, Corporate Product Design Center, Shimadzu Corporation, Kyoto, Japan
*The information contained in Shimadzu Review has not been modified since the original publication date. Please be aware that in some cases, products mentioned within the articles are no longer available.